In this Privacy Policy, the terms ‘We’, ‘Us ‘or ‘Our’ means

Who are we?

‘We’, ‘us’ and ‘our’ refer to Shree varad Pty Ltd ATF Shree Varad trading as Lendloop.

Australian Credit Licence: 384704. Credit Representative Number – 546924

Our commitment to protect your privacy

At Lendloop, we understand that the details you provide us are private and personal. It’s important that you feel secure whenever you deal with us. It’s also important that you understand how we protect your privacy and the manner in which we may use your details. Our policies relating to personal information are designed to ensure that you are fully protected under Australian privacy laws.

Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.

Personal information

When we refer to personal information, we mean information from which your identity is reasonably apparent. This may include information or an opinion about you. The personal information we hold about you may also include credit information.

Credit information is used to assess your eligibility for finance and may include details of any outstanding finance, your repayment history, and any defaults. Usually, credit information is exchanged between credit and finance providers and credit reporting bodies.

The kinds of personal information we may collect about you include your name, date of birth, address, account details, occupation, and any other information necessary to identify you.

If you are applying for finance, we may also collect details such as the ages and number of your dependents and cohabitants, the length of time at your current address, your employment details, and proof of earnings and expenses.

Why we collect your personal information

We collect personal information when you apply for finance, join our network, or engage with our services. This helps us assess your application and manage your finance. We may also collect your information for direct marketing and customer relationship management. From time to time, we may offer you other products and services.

To maintain a successful business relationship, we may disclose your personal information to other organisations that provide products or services used or marketed by us. We may also disclose your personal information to any organisation that has or is considering having an interest in your finance or our business.

How do we collect your personal information?

Where reasonable and practical, we will collect your personal information directly from you. We may also collect your information from finance brokers and other professionals such as accountants and lawyers.

Do we disclose your personal information?

We may disclose your personal information:

• To prospective funders or intermediaries in relation to your finance requirements
• To organisations involved in managing or administering your finance, such as third-party suppliers, printing and postal services, and call centres
• To associated businesses that may market products to you
• To companies that provide information and infrastructure systems to us
• To representatives acting on your behalf, such as finance brokers, lawyers, and accountants
• To any party where you have provided consent
• Where required by law, such as under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• To investors, agents, or advisers, or any entity that has an interest in our business
• To your employer, referees, or identity verification services

Before disclosing your personal information to another entity, we will take all reasonable steps to ensure:

(a) The entity has a commitment to protecting your personal information that meets our standards, or
(b) You have provided your consent for disclosure.

We may use cloud storage to store personal information, and our IT servers may be located outside Australia. We may also disclose your personal information to overseas entities that provide support functions to us.

You may obtain more information about these entities by contacting us.

Direct marketing

From time to time, we may use your personal information to provide you with updates on finance, offers that may interest you, changes to our services, or new products.

If you do not wish to receive marketing information, you can opt out at any time by calling us at +61 433 362 294 or emailing hello@lendloop.com.au. We will process your request promptly and at no cost to you.

Updating your personal information

It is important to us that the personal information we hold about you is accurate and up to date. We may periodically ask you to update your details.

If you need to update your personal information, please contact us. We rely on you to ensure the accuracy and completeness of the information we hold.

Access and correction of your personal information

You may request access to your personal information at any time.

We may charge a fee for retrieving and supplying the requested information. Depending on the request type, we may provide immediate access or respond within a reasonable timeframe. In some cases, we may need to consult with other entities to properly investigate your request.

There may be instances where we are unable to provide access to your personal information, such as if it relates to existing or anticipated legal proceedings or if the request is vexatious. If we deny your request, we will provide an explanation.

If any personal information we hold about you is incorrect, inaccurate, or outdated, you may request a correction. We will review your request and, where appropriate, update the information. If we refuse to correct the information, we will provide reasons for our decision.

Using government identifiers

If we collect government identifiers, such as your tax file number, we do not use or disclose them except as required by law. We will never use a government identifier to identify you.

Doing business without identifying you

In most cases, we need to verify your identity to do business with you. However, where lawful and practical, we will offer you the option of dealing with us anonymously, such as when making general inquiries about interest rates or promotional offers.

How do we protect your personal information?

We take reasonable steps to protect your personal information by storing it securely in both physical and electronic formats. We implement safeguards to prevent misuse, loss, unauthorised access, modification, or disclosure.

Feedback & Complaints

If you are dissatisfied with how we have handled your personal information, you can submit a complaint by calling us at +61 433 362 294 or emailing hello@lendloop.com.au.

We will acknowledge your complaint and aim to provide a resolution within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: https://www.oaic.gov.au/privacy/privacy-complaints/
• Telephone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001

Further information

For more details on how we manage your personal information, please contact us.

Changes to our privacy policy

We regularly review our policies to ensure they align with industry standards, legal requirements, and evolving market practices. As a result, this privacy policy may change from time to time.